Frequently Asked Question

This is one of the most common laptop problems. It is quite straightforward too. In almost all the cases, it’s the battery that is causing the problem. There is a way you can find that out. First you can find out if the battery has gone bad by detaching it from the laptop and then plugging the charger to the laptop. If the laptop still switches on and works fine, then it means your battery has issues. In that case, you’ll need to buy a new battery for your specific laptop model. You can inquire with the brand’s service center.



If the laptop doesn’t turn on with the charger connected and the battery removed, then it could be a charger problem. Try using other wall plug points just to be sure. With the battery back in the laptop now, and it not getting charged, you might need to get a new laptop charger. If the battery drains quicker than it should, then it’s also worth looking at what software are running in the background. You can check that by going into the Windows ‘Settings’ and then ‘System’. Go to ‘Battery saver’ mode then select ‘Battery use’. This will give you a list of apps that are consuming battery. If you see some unusual software that shouldn’t be here or ones you don’t want to run in the background, just click on them and then turn off the ‘Allow this app to run in the background’ option.