Frequently Asked Question

If you find that the laptop status indicators turn on, but the screen doesn’t turn on, it could be a problem with the display itself. Try watching the hard drive indicators to see if the hard drive is active. It could be trying to boot up Windows. If you find that the indicators just stay on without any activity, try pressing the Caps Lock key. The indicator light should typically turn on and off if your laptop hasn’t hung. If the laptop has locked up, then it could be some sort of hardware failure. We recommend taking the laptop to a service centre in such cases.